I wasn't sure where to post this topic, but this seemed as good a place as any.
The problem I am having is that I am currently 3 weeks into an LSAT prep course and I am completely dissatisfied with my tutor. I paid for a course that promised 42 hours of in-class LSAT instruction. The course is 6 weeks long and I have currently only received approximately 8 hours of in-class instruction. The tutor frequently cancels/reschedules. We never spend more than 1 hour doing the instruction (is supposed to be 2 hours). He texts constantly throughout our tutoring session and is generally uninterested in anything but getting out of there. Overall he has an inability to convey his personal knowledge of the subject matter in a way that is useful. Rushes through the problems and often provides no support except for what the correct answer is. I do not believe I am receiving the services that I paid for (and I paid a lot for them).
I have contacted the company and expressed my issues with the course and explained that for me there are only two possible solutions: providing me with a new tutor or a refund. They told me that they will look into it and get back to me.
So I wondering if anyone had advice on how to approach this, assuming they refuse my request. In past experience, businesses are generally hesitant to offer refunds unless they are obligated, legally or otherwise. Also, on that note, is this protected under any consumer laws? As I have paid for services that I believe have not been received. I'd prefer not to mention the specific name of the tutoring company, but it is one of the big reputable ones.
Any advice would be greatly appreciated as I am taking the test in june.
The problem I am having is that I am currently 3 weeks into an LSAT prep course and I am completely dissatisfied with my tutor. I paid for a course that promised 42 hours of in-class LSAT instruction. The course is 6 weeks long and I have currently only received approximately 8 hours of in-class instruction. The tutor frequently cancels/reschedules. We never spend more than 1 hour doing the instruction (is supposed to be 2 hours). He texts constantly throughout our tutoring session and is generally uninterested in anything but getting out of there. Overall he has an inability to convey his personal knowledge of the subject matter in a way that is useful. Rushes through the problems and often provides no support except for what the correct answer is. I do not believe I am receiving the services that I paid for (and I paid a lot for them).
I have contacted the company and expressed my issues with the course and explained that for me there are only two possible solutions: providing me with a new tutor or a refund. They told me that they will look into it and get back to me.
So I wondering if anyone had advice on how to approach this, assuming they refuse my request. In past experience, businesses are generally hesitant to offer refunds unless they are obligated, legally or otherwise. Also, on that note, is this protected under any consumer laws? As I have paid for services that I believe have not been received. I'd prefer not to mention the specific name of the tutoring company, but it is one of the big reputable ones.
Any advice would be greatly appreciated as I am taking the test in june.